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  6. How Can I...

  1. Home

  2. Community

    1. Archaeology
    2. Employment
      1. Human Resources
      2. Current Positions
      3. Organizational Chart (PDF)
    3. City Events
      1. Concerts in the Plaza
        1. Parking for Concerts
        2. Rain delay policy
      2. Light-Up! Night
        1. Free Shuttle
        2. Guidelines for Lights
      3. Night of Lights
      4. Fireworks Over the Matanzas
        1. Schedule of Events
        2. Parking & Traffic
        3. Anastasia Island Shuttle Information
        4. Anastasia Island Shuttle Map
        5. Street Closures
        6. Arriving By Water
        7. Map of Public Restrooms
      5. City Events Calendar
      6. Public Events Calendar
    4. Customer Service
    5. Water, Sewer, Trash & Recycling
      1. Open / Close Utility Account
      2. Trash & Recycling Service
      3. Yard Debris Pickup
      4. Commercial Services
      5. Landscape Irrigation Schedule
    6. Online Payments
    7. Parking
      1. Historic Downtown Parking Facility
      2. Resident Discount
      3. Handicap Parking
      4. ParkNow Cards
        1. ParkStAug Mobile App
      5. Residential Parking Permit
      6. Street & Lot Parking Downtown
        1. Bicycle Parking Locations
        2. Downtown Parking Garage
        3. Parking Tips
        4. Pay a Ticket / Parking Invoices
      7. Frequently Asked Questions
    8. Fish Island Preserve 
      1. Partners
      2. Acquisition History
      3. Cultural Resources
      4. Natural Resources
      5. Management Plan Process
      6. Cleanup Efforts
      7. Image and Video Library
    9. Coronavirus (COVID-19)
    10. Public Safety
      1. Fire Department
      2. Police Department
      3. Emergency Preparedness
      4. Flood Hazards
    11. Quality of Life
      1. Bike Share
      2. Marina
      3. Mobility
      4. Galimore Community Pool
      5. Parks
    12. Residents & Neighborhoods
      1. Resident Information
      2. Neighborhood Council
    13. Short Term Rentals
      1. Life Safety Inspections
    14. Venues for Rent
      1. Galimore Center
    15. Sign-up for News & Notes
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  3. Services

    1. City Directory
    2. Customer Service
      1. Pay Water / Sewer / Trash Bill
      2. Open / Close Utility Account
      3. New Water / Sewer line Construction-Installation
      4. Construction Water Service
      5. Go Paperless
    3. Development Services
      1. Planning & Zoning
      2. Need a New Water / Sewer Tap?
      3. Commercial Development & Site Construction
      4. Pre-Application & Preliminary Design Meetings
      5. Review Process
      6. Submittal Requirements
      7. Right-of-Way Permits
      8. Forms, Applications, Design Manual & Details
      9. Permit Portal
    4. Document Center
    5. Geographic Information Systems (GIS) / Maps
    6. Online Payments
      1. Business Licenses
      2. Monthly Rental Payments
      3. Water / Sewer / Trash
      4. Pay a Parking Ticket
    7. Permits & Licenses
      1. Building Permits
      2. Business Licenses
      3. Public Works Forms
      4. Right-of-Way / Driveway
      5. Tour Guide License
      6. Taxi Cab License
      7. Vendor Permits
      8. Video, Film, Photography (PDF)
    8. Public Records Request
    9. Public Safety
      1. Fire Department
      2. Police Department
      3. Emergency Preparedness
    10. Public Works
      1. Capital Improvement Projects
        1. Lake Maria Sanchez Stormwater Project
        2. Avenida Menendez Seawall
          1. A Community Effort
          2. History
          3. Resources
          4. Seawall Progress Photos
          5. The Team
        3. Pavement Management
        4. FEMA 13 Lift Stations Rehabilitation and Arricola Avenue Force Main
        5. South Whitney/West King Street Flood Mitigation Project
      2. Engineering
      3. Mobility
        1. Public Parking
        2. Residential Parking
        3. Park & Ride
        4. Bike Share
        5. Getting Around Town
        6. Initiative
        7. Meet the Mobility Team
          1. May Street FAQ
          2. Mobility Task Force
        8. Mobility Plan
        9. Speed Management
        10. Traffic Calming
        11. King Street Development Project
        12. St. Augustine Rider (STAR)
      4. Stormwater
        1. City Stormwater Code of Ordinances
        2. Education & Outreach
        3. Illicit Discharge
          1. Leaves
          2. Pool Discharge
          3. Pressure Washing
        4. National Pollutant Discharge Elimination System
        5. Report Flooding
        6. Stormwater & Impervious Area Design Requirements
        7. Stormwater Utility Fee
          1. Adjustments
          2. Billing Structure
          3. Credit
          4. Master Plan Update
          5. Utility Review
        8. Floodplain Management Plan Annual Progress Report
        9. Resiliency
      5. Streets & Grounds
        1. Current Street Paving Projects
      6. Development Services
        1. Planning & Zoning
        2. Need a New Water / Sewer Tap?
        3. Commercial Development & Site Construction
        4. Pre-Application & Preliminary Design Meetings
        5. Review Process
        6. Submittal Requirements
        7. Right-of-Way Permits
        8. Forms, Applications, Design Manual & Details
        9. Permit Portal
      7. Request a Work Order
      8. Forms, Permits & Applications
      9. Resiliency
    11. Purchasing
      1. Solicitations
      2. Link to DemandStar
    12. Request a Work Order
    13. Trash & Recycling
      1. Residential Services
      2. Commercial Services
      3. Special Services
      4. Recycling Program
        1. Recycling Events
        2. Leaf & Lawn
        3. Electronics & Batteries
        4. Recycle Your Holiday
        5. Public Announcements
        6. Glass Recycling Program
      5. Public Sanitation
      6. Public Announcements
      7. Residential Composting Pilot Program
    14. Utilities
      1. Utility Accounts / Customer Service
      2. Water/Sewer Tap Availability Request
      3. Water Quality
      4. Boil Water Notices
      5. Backflow Prevention
      6. PFAS
      7. Wastewater Collection & Treatment
        1. Inflow & Infiltration Elimination Program
        2. Industrial Pretreatment
        3. Fats, Oils & Grease
          1. Commercial FOG
        4. What Not To Flush
      8. Water Treatment
        1. Irrigation Schedule
    15. Visitor Services
      1. What to Do in St. Augustine
      2. Visitor Information Center
      3. Interactive Maps
      4. Parking Garage
    16. Watch Meetings Online
    17. Listen to The Break Room
    18. Helpful Links
      1. Chamber of Commerce
      2. Citizen Transparency
      3. Visitor & Convention Bureau
    19. General Services
      1. Franchise Vehicle Inspection
      2. Harbor Management Plan
        1. May 24, 2010
        2. February 2008
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  4. Government

    1. Boards & Committees
      1. Agendas & Minutes
      2. In-Person Meeting Protocol
      3. Planning & Zoning Board (PZB)
      4. Historic Architectural Review Board (HARB)
      5. Code Enforcement, Adjustments and Appeals Board
      6. Other Boards
        1. Building Code Task Force for New Construction
        2. Civil Service Board
        3. Corridor Review Committee
        4. Firefighters' Retirement Fund Board of Trustees
        5. General Employee Retirement Board
        6. Lincolnville CRA
        7. Police Officers' Retirement Fund Board of Trustees
        8. Street Tree Advisory Committee
        9. Inactive Boards & Committees
          1. Aggregation Ordinance Task Force
            1. Task Force to Review Aggregation Ordinance
              1. Proposed Ordinance 2003-22
          2. Confederate Memorial Contextualization Advisory
          3. Citizen Advisory Task Force / Seawall Project
          4. Historic Preservation Advisory Committee
          5. Mobility Task Force
            1. Resources
          6. Neighborhood Grants Panel
          7. Parking & Traffic Committee
          8. San Sebastian Architectural Review Committee
          9. Storm Water Advisory Committee
      7. Guidelines to Appear
        1. Apply to Appear Before a Board
    2. City Commission
      1. Mayor and Commissioners
        1. Nancy Sikes-Kline, Mayor
        2. Roxanne Horvath, Vice Mayor
        3. Barbara Blonder, Commissioner
        4. Cynthia Garris, Commissioner
        5. Jim Springfield, Commissioner
      2. Meeting Calendar
      3. Agendas & Minutes
      4. Watch Streaming
      5. Citizen Awards
        1. Order of La Florida Recipients
        2. Adelaide Sanchez Award Recipients
    3. City Manager
    4. Citizen Transparency
    5. City Attorney
      1. Meet Our Attorneys
      2. Planning & Zoning
      3. Municipal Code
      4. Public Records Request
      5. Ethics, Public Meetings & Records
      6. Panhandling and Solicitation
      7. Other Legal Resources
    6. City Clerk
      1. Proclamations & Recognitions
      2. Request Proclamation
      3. Public Records Request
    7. Code Enforcement Adjustments & Appeals Board
      1. Board Members
      2. Agendas and Minutes
      3. Apply to Serve
    8. Communications
      1. Emergency Preparedness
        1. Hurricane Ian
        2. Emergency Orders
        3. Hurricane Preparedness
        4. Prepare for the Storm
        5. Flood Hazards
          1. Drainage System Maintenance
          2. Floodplains
          3. Floodplain Development Permit Requirements
          4. Flood Insurance
          5. Flood Safety
          6. Flood Warning System
          7. Flood Zone Maps
          8. Property Protection Measures
          9. Substantial Improvement / Damage Requirements
          10. St. Augustine Weather STEM
          11. NOAA Daily Tide Chart
        6. Hurricane Idalia
        7. StAugAlerts
      2. Events Venue / Permit Guidelines
        1. Terms of Use for Public Property (PDF)
        2. Combined Operations Profile Forms (PDF)
        3. Event Cost Worksheet (PDF)
        4. Event Operations Profile (PDF)
        5. Film / Video / Photo Permit (PDF)
        6. Lightner Museum Use (PDF)
        7. St. George Street Parade Ordinance (PDF)
        8. St. George Street Parade Permit (PDF)
        9. Unified Operations Profile (PDF)
      3. Information Vehicles (PDF)
      4. Public Service Announcements
    9. Community Redevelopment Agency
    10. Document Center
    11. Employment
      1. Human Resources
      2. Full-Time Employment
      3. Part-Time Employment
      4. Fire Department Employment
      5. Police Department Employment
        1. Do You Qualify?
        2. Apply Now (PDF)
        3. Tattoo Policy (PDF)
        4. Human Resources
    12. Finance
      1. Budget Information
      2. Capital Improvement Plan
      3. Annual Comprehensive Financial Reports (ACFR)
      4. Pension Data
      5. Business Planning
      6. Business Tax Receipts
        1. Business Licensing
      7. Citizen Self-Service (Online Payments)
      8. Strategic Planning
    13. Fire Department
      1. Divisions
        1. Administration
        2. Firefighting
        3. Prevention
        4. Training
      2. Outreach & Education
        1. Fire Safety Programs
        2. CPR Training
        3. Fire Extinguisher Training
        4. Fall Prevention
          1. Medical Alert Devices
          2. Preventative Measures
        5. Group Tours
      3. Prevention & Inspection
        1. Open Burning
        2. Smoke Alarm Installation
        3. Inspection Information
        4. Request an inspection
      4. Emergency Preparation
        1. SJC Hurricane Guide
        2. Emergency Preparedness
        3. Alert St. Johns
        4. Public Safety Videos
        5. Safety Tips
          1. Proper Use of Space Heaters
          2. Fireworks
          3. Outdoor Cooking
          4. Summer Safety
          5. Water Safety
          6. Lawn Safety
          7. Holiday Home Fires
      5. About
        1. Mission/Vision
        2. History of the Department
        3. Photo Gallery
          1. Apparatus
            1. Engine 42
            2. Engine 43
            3. Engine 44
            4. Engine 46
            5. Engine 47
            6. Brush 48
            7. Utility Vehicles
          2. Stations
            1. Main Station
            2. Anastasia Island Station
          3. Training
          4. Around Town
        4. Insurance Services Organization (ISO) Rating
    14. General Services
      1. Purchasing
    15. Historic Architectural Review Board (HARB)
      1. Board Members
      2. Agendas & Minutes
      3. HARB Applications
      4. Watch Streaming
      5. Apply to Serve
    16. Homeless Initiative
    17. Municipal Code
    18. Planning & Building
      1. Archaeology
        1. Archaeology Review Process
        2. Archaeology Zones
        3. Documents & Resources
        4. Educational Resources
        5. Program History
        6. Middleton Archaeology Center
        7. Cultural History
          1. Prehistoric (Precontact) Era
          2. Historical Era
        8. Site Discoveries
          1. Nuestra Señora de los Remedios
          2. Nuestra Señora del Rosario de la Punta
          3. Pablo Sabate
          4. Young Avenue
        9. Archaeology In the News
        10. Photos & Videos
          1. Artifacts
          2. Videos
        11. Frequently Asked Questions
        12. Volunteering
      2. Code Enforcement
        1. Code Enforcement, Adjustments & Appeals Board
        2. Trees in St. Augustine
          1. Tree City USA
          2. Urban Forest
      3. Comprehensive Plan, Codes & Guidelines
        1. Comprehensive Plan
        2. Design Guidelines
        3. Land Development Code
      4. Entry Corridor Design Standards
      5. Historic Preservation
        1. Archaeology
        2. Demolitions
        3. Historic Architectural Review Board Applications
        4. Incentives
        5. Master Plan
          1. Meetings & Documents
        6. Preservation Projects
        7. Zoning Districts
        8. Flooding and Historic Properties
        9. Historic Preservation Updates
        10. Preservation Resources
          1. Historic Water Works Self-guided Tour
      6. Maps
      7. Planning & Zoning
        1. Comprehensive Plan
        2. Planning Projects
        3. Development Review Committee
        4. Mobility Oriented Development (MOD)
      8. Permits, Forms & Applications
        1. Sign Permits
        2. Inspection Results
      9. Procedures for New Businesses
      10. Projects & Publications
        1. Historic Property Markers
        2. Neighborhood Zoning Workbooks
      11. Short Term Rentals
    19. Planning & Zoning Board (PZB)
      1. Board Members
      2. Agendas and Minutes
      3. Watch Streaming
      4. Apply to Serve
    20. Police Department
      1. Organization
        1. Contact SAPD
        2. Command Staff
          1. Organization Chart (PDF)
        3. Administration
        4. Operations
        5. Mission & Vision
      2. Employment
      3. Resources
        1. Public Safety Messages
          1. Safe Zone
        2. Programs
          1. Business Index
          2. Click It or Ticket
          3. Crime Stoppers
          4. Drug Take Back
          5. FDLE Sex Offenders
          6. One Road, Share It
        3. What To Do
          1. Traffic Stop
          2. Move Over, Florida
        4. Frequently Asked Questions
      4. How Do I…
        1. Contact SAPD
          1. Directory List Page
        2. Report a Traffic Crash
        3. Register a Bicycle
        4. Register My Business
        5. Trespass Authorization (PDF)
        6. Request Public Records
    21. Public Works
    22. Resiliency
      1. Planning/Studies
        1. Resilient Heritage
        2. Coastal Vulnerability
        3. Tidal Flooding Mitigation
        4. Septic Tank Vulnerability Study
          1. Septic Tank Vulnerability Story Map
          2. Florida Department of Environmental Protection (FDEP), Office of Resilience and Coastal Protection
          3. University of Florida, Institute of Food and Agricultural Sciences
          4. Wastewater Technologies report
        5. Floodplain Management Plan Annual Progress Report
        6. Stormwater Resilience Master Plan
          1. 2013 Stormwater Master Plan Final Report
        7. St. Augustine Views and Voices: Identity, Environmental Change and Adaptation
        8. Back Bay Feasibility Study with the Army Corps of Engineers
          1. Submit Public Comment
          2. US Army Corps of Engineers Jacksonville District: St. Augustine Florida Back Bay Feasibility Study
          3. Scoping Meeting and Comment Period Notice Letter for USACE St. Augustine Back Bay Coastal Storm Risk Management (CSRM) Feasibility Study (PDF)
        9. Vulnerability Assessment
      2. Projects
        1. Current Projects
          1. Lake Maria Sanchez Stormwater Project
          2. FEMA 13 Lift Stations Rehabilitation and Arricola Avenue Force Main
          3. South Whitney/West King Street Flood Mitigation Project
          4. City Wide Tide Check Valves
          5. Stormwater CIPP Lining for Valves
        2. Completed Projects
          1. South Davis Shores Flood Resilience Project
          2. Avenida Menendez Seawall
      3. Programs
        1. Flood Mitigation Assistance Program
          1. FMA Program Requirements
          2. 2021 & 2022 FMA Program Summary
          3. FEMA Flood Mitigation Assistance Grant Webpage
          4. Flooding and Historic Properties
          5. Elevation Certificate Finder
          6. National Flood Insurance Program Information
        2. Flood Mitigation Site Visits
        3. Outreach/Education
          1. The Break Room Interviews
          2. Resiliency Review Newsletter
        4. Stormwater Program
        5. Flood Hazards Emergency Preparedness
      4. Policy
        1. Building Code Task Force
        2. Comprehensive Plan
      5. Flooding Resources
        1. Flood Hazard Information
        2. Weather STEM
        3. Outreach / Education
        4. Report Flooding
        5. NOAA Daily Tide Chart
        6. King Tide Chart Prediction
        7. Jacksonville National Weather Service
        8. Mitigation Strategies
        9. Arkly Flood Risk Search
        10. Flooding and Historic Properties
        11. St. Johns County Chamber of Commerce Hurricane Preparedness
        12. Resilient First Coast
        13. Storm Preparedness: St. Johns River Water Management District
      6. Payment/Funding
    23. Sustainability
      1. Tree Canopy Program
      2. Water Conservation
      3. Recycling & Waste Diversion
      4. Sustainability Events
      5. Sustainability PSAs
      6. Mayors' Monarch Pledge
    24. Utilities
      1. Utility Accounts / Customer Service
      2. Water/Sewer Tap Availability Request
      3. Water Quality
      4. Boil Water Notices
      5. Backflow Prevention
      6. PFAS
      7. Wastewater Collection & Treatment
      8. Water Treatment
    25. Legal Notices and Disclaimers
    26. Watch Meetings Online
    27. Posted Public Notices
      1. National Historic Preservation Act (NHPA) and Adverse Effects for the Construction of Lift Station #21 
      2. Avenida Menendez Flood Barrier
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  5. Visitors

    1. Things to Do (VCB)
    2. Visitor Information Center (VIC)
    3. Downtown Parking
    4. Parking Garage
    5. Municipal Marina
      1. Plan Your Visit
        1. Reservations
          1. Request a Reservation
          2. Plan Ahead
          3. Upon Your Arrival
          4. Local Information
        2. Rates
          1. Transient Dockage
          2. Hourly Dockage
          3. Downtown Moorings 
          4. Salt Run Moorings 
          5. Electric 
          6. Dinghy Dockage 
          7. Anchoring
        3. Contact
          1. About Us
          2. Employment 
          3. Helpful Links
          4. Local Information
          5. Marina Staff
        4. Local Information
        5. Helpful Links
      2. Maps
        1. Docks & Facilities (PDF)
        2. Moorings
          1. Attachment Diagram (PDF)
          2. Assembly Diagram (PDF)
          3. Salt Run
          4. Downtown
        3. Lighthouse Boat Ramp
        4. St. Johns County (SJC) Boat Ramps
      3. Amenities
      4. Merchants
        1. Commercial Dockage Inquiry
        2. Black Raven Pirate Ship
        3. Scenic Cruise (Victory III)
        4. Schooner Freedom Charters
        5. St. Augustine Eco Tours
        6. St. Augustine Parasail
      5. What About…
        1. Launch Service
        2. Bridge of Lions
        3. Bicycles
        4. Dinghy Dockage
        5. Fishing in the Marina
        6. Oil Disposal
        7. Park Your Car
        8. Pets
        9. Clean Marina
        10. Marina & Local Weather
        11. Miscellaneous Rates
    6. Chamber of Commerce
    7. Arts, Culture and Heritage
    8. Our History
      1. Archaeology
      2. Sister Cities
      3. City Crest
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  6. How Can I...

    1. Email the Webmaster
    2. Find
      1. Calendar
      2. Municipal Code
      3. News
      4. Document Center
    3. Request
      1. Business Registration
      2. Bid on a Contract
      3. Marina Reservation
      4. Parking Ticket Appeal
      5. Public Records from City Clerk
      6. Utilities Setup / Disconnect
      7. Public Records from SAPD
    4. Contact the City
    5. Apply For
      1. Employment
      2. City Venue Rental
      3. New Business License
      4. New Water / Sewer Connection
      5. Use the City Crest (Logo)
      6. Video, Film, Photo Permit (PDF)
      7. Volunteer Board Position
      8. Short Term Rental Registration
      9. Poet Laureate
    6. Pay For
      1. Business License Renewal
      2. Monthly Rental Invoice
      3. Parking Ticket
      4. Water / Sewer / Trash
      5. Venue Rental Fee
    7. Contribute to Project S.W.I.N.G.
    8. Report
      1. Code Enforcement Violation (PDF)
      2. Flooding
      3. Graffiti
      4. Short Term Rental Violation
    9. Request a Work Order
    10. Dispose Of
      1. Residential Trash, Recycling, Yard Waste
      2. Commercial Trash, Recycling, Construction Debris
      3. Electronics, Used Cooking Oil
      4. Prescription Drugs
    11. Watch Meetings Online
    12. Listen to The Break Room
    13. Sign-up for News & Notes
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  7. Feature Links

    1. Employee Intranet
      1. Benefits
        1. Benefit Book (PDF)
        2. VALIC (PDF)
        3. Insurance Change Form (PDF)
        4. General Pension Beneficiary Form (PDF)
        5. Summary of Benefits and Coverage (PDF)
        6. Holiday Leave (PDF)
        7. Sick Leave (PDF)
        8. Vacation (PDF)
      2. Forms
        1. Application for Promotion or Transfer (PDF)
        2. Direct Deposit (PDF)
        3. Direct Deposit Cancellation (PDF)
        4. Donation of Hours (PDF)
        5. Employee Information Update (PDF)
        6. Injury Report (PDF)
        7. Insurance Change Form (PDF)
        8. Parking Garage Application (PDF)
        9. Prescription Mail Order (PDF)
        10. Valic Change Form (PDF)
        11. W-4 (PDF)
      3. Internal Job Postings
      4. Organizational Chart (PDF)
      5. Policies & Procedures
      6. Internal Phone List (PDF)
    2. Legal Notices & Disclaimers
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  8. CustomLinks_2

    1. Archaeology FAQs
    2. Avenida Menendez FAQs
    3. Lake Maria Sanchez FAQs
    4. May Street FAQs
    5. Municipal Marina FAQs
    6. Parking FAQs
    7. Police Department FAQs
    8. Police Traffic Stop FAQs
    9. Right-of-Way Permits FAQs
    10. Site Design and Construction FAQs
    11. Stormwater Utility Fee FAQs
    12. Utilities FAQs
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  9. CustomLinks_6

    1. Tree Canopy Program
    2. Free Tree Application
    3. Available Tree Species
    4. Tree Resources
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  10. CustomLinks_7

    1. Tree Canopy Program
    2. Free Tree Application
    3. Available Tree Species
    4. Tree Resources
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  11. CustomLinks_8

    1. Trash & Recycling
    2. Residential Composting Pilot Program
    3. Compost Bin Application
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