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Open a new utility account, close an existing account, pay your utility bill, order construction water service, contact the Customer Service Department.
Link to pageFill out this form to request availability of water and sewer for new utility installations, or to inquire about changing the use of a building for commercial or business purposes.
Link to pageThe City of St. Augustine remains committed to providing clean and safe drinking water. Review the Water Quality Report from previous years.
Link to pageLearn about the importance of disinfecting your tap water when their is a boil water notice before consuming it.
Link to pageTo prevent backflow into the community water supply, the City must protect against the actual or physical connections through which contaminates can enter (known as cross-connections). When cross-connections cannot be eliminated, mechanical backflow preventers are used to provide a physical barrier to backflow.
Link to pageThe City’s wastewater collection system is composed of 79.3 miles of gravity sewer conveyance system, 60.7 miles of forcemains, 75 lift stations and 2,100 manholes.
Link to pageThe Water Treatment Plant supplies the City of St. Augustine with drinking water to over 13,000 potable water customers.
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