Frequently Asked Questions

A pay-station is an automated kiosk that accepts:

• Bills
• Coins
• Credit cards
• Debit cards

If an individual unit malfunctions a report is immediately sent to city staff (via computer) notifying them of a problem. In the meantime, customers can still park by purchasing a receipt from another nearby pay-station.

There is no need to worry about being at a pay station and receiving a parking ticket since stations are within a reasonable, visible distance of the parking spaces. Before issuing a ticket, the Parking Enforcement Officers will check to see if anyone is using a nearby pay station.

The City of St. Augustine is no longer issuing new ParkNow cards. The card reader technology is being phased out and card inventory is no longer available. 

As of Thursday, December 21, 2023, depleted ParkNow Cards are no longer recharged and as of October 1, 2025, the cards will no longer be accepted as payment. Cards can be turned in at the City’s Financial Services Center located at 50 Bridge Street, St. Augustine, Fl 32084 until December 29, 2028, for a refund of the balance.

Payment can be made by mail, online, and in-person. If mailing in the payment, please send check or money order made payable to the "City of St. Augustine" for the correct amount, with the ticket number (do not enclose cash). If paying in person, the city’s Financial Services Center is located at 50 Bridge Street. When paying online you can use ParkStAug.rmcpay.com .

Each pay station provides user-friendly instructions.

Yes, you can add time to your current session up to the maximum time allowed which is listed on the paystation or in the mobile app by entering your license plate and selecting the amount of time your looking to add. 

In the event you receive a parking ticket and would like to contest it, please call the Parking Supervisor at 904-825-1090 or Customer Service at 904-825-1034, Monday through Friday from 7:30 a.m. to 4:30 p.m.

Or, appear in person at 50 Bridge Street during the same business hours. This must be done within 15 days of receiving the ticket. No appeals will be accepted after the 15th day. Visit the webpage to learn more or download the appeal form (PDF).

The City of St. Augustine offers a St. Johns County Resident Parking Discount that you can receive by registering your vehicle's license plate.

Here is how you can apply for the discount:

1. Register Online

• Visit the official City of St. Augustine parking website: www.ParkStAug.com.
• Complete the application for the Resident Discount.
• You will need to upload images or copies of the required documents for verification.

2. Required Documentation

• To prove your eligibility as a St. Johns County resident, you will typically need to provide:
  • Driver's License: A photo of your valid driver's license.
  • Vehicle Registration: A copy of your vehicle registration.
  • Proof of Residency: An example of this is a recent utility bill or deed showing your name and St. Johns County address.

3. Application Processing and Discount Activation

Applications are usually processed within 3-5 business days. However, due to high demand, it may take longer. 
Once your application is approved, your registered license plate number will be linked to the discount.

To use the discount:

• At City-Metered Areas (Street/Lots): Enter your license plate number at the parking kiosk, and the discounted rate ($0.50 per hour) will automatically apply.
• At the Historic Downtown Parking Facility: The electronic license plate reader will recognize your registered plate number upon entry, and the discounted rate ($3.00 per entry) will be applied.
• Using the ParkStAug Mobile App: If you use the app, the discount will apply automatically when you enter your registered license plate.

4. Apply In-Person (If needed)

If you do not have access to a smartphone or home computer, you can apply in person at: Financial Services Center, 50 Bridge Street, St. Augustine, FL

Bring your driver's license and vehicle registration.