Frequently Asked Questions

Once logged into the Portal, click the + Create New Application at the top of the screen.  Then choose the Engineering & Development folder, and Civil Site Plan Review.

Yes, the application will be saved in the portal under Incomplete Applications and can be continued later.  Your application will not be submitted until all the required fields are completed and the submit button has been pressed.

At this time, fees cannot be paid through the Portal.  Email the Public Works Permits Technician for fees due and payment options.  Plans will not be routed for review until review fees have been paid. 

No, once your application has been submitted, you can no longer edit.  However, you can still upload attachments.  Any modifications to the application will need to be coordinated with the Public Works Permits Technician.

Yes, you can access all projects that have your email address associated with a role within the project.  Your email address in the project must match the email used for your Portal login.  

A project can have one Engineer and one Owner associated with it.  If additional people within a company need access, they can register as Other.  Anyone with an email address entered into the project will have access to the project through the portal.

Log in to the Portal anytime to see the project status.  Plans will not be routed for review until all required documents have been received and fees have been paid.  Questions can be emailed to the Public Works Permits Technician.  

The City does not have record of any passwords.  Go to the Portal login page, click "Forgot Password" and enter the email associated with your account.  Cityworks will send an email with password reset instructions.