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1. What is a parking pay station?

A pay-station is an automated kiosk that accepts:

• Bills
• Coins
• Credit cards
• Debit cards

2. What happens if a pay station doesn't work?

If an individual unit malfunctions a report is immediately sent to city staff (via computer) notifying them of a problem. In the meantime, customers can still park by purchasing a receipt from another nearby pay-station.

3. Can you receive a parking ticket while you are paying at a pay station?

There is no need to worry about being at a pay station and receiving a parking ticket since stations are within a reasonable, visible distance of the parking spaces. Before issuing a ticket, the Parking Enforcement Officers will check to see if anyone is using a nearby pay station.

4. What happened to the ParkNow cards?

The City of St. Augustine is no longer issuing new ParkNow cards. The card reader technology is being phased out and card inventory is no longer available. 

Beginning Thursday, December 21, 2023, depleted ParkNow Cards will not be recharged. ParkNow cards with funds will still work in the meters/kiosks and at the parking garage and should be used until balances are depleted. 

Residents can transfer existing funds from the ParkNow Card to a virtual wallet on the ParkStAug mobile app. The card must be surrendered to the Parking Division, so this must be done in person at 50 Bridge Street.

5. How can a ticket be paid?

Payment can be made by mail, online, and in-person. If mailing in the payment, please send check or money order made payable to the "City of St. Augustine" for the correct amount, with the ticket number (do not enclose cash). If paying in person, the city’s Financial Services Center is located at 50 Bridge Street. When paying online you can use ParkStAug.rmcpay.com .

6. How will I know how to use the pay stations?

Each pay station provides user-friendly instructions.

7. When using a pay-station or mobile app, what happens if I purchase one hour of parking and then realize I need two hours? Can I buy another hour?

Yes, you can add time to your current session up to the maximum time allowed which is listed on the paystation or in the mobile app by entering your license plate and selecting the amount of time your looking to add. 

8. How do I contest/appeal a parking ticket?

In the event you receive a parking ticket and would like to contest it, please call the Parking Supervisor at 904-825-1090 or Customer Service at 904-825-1034, Monday through Friday from 7:30 a.m. to 4:30 p.m.

Or, appear in person at 50 Bridge Street during the same business hours. This must be done within 15 days of receiving the ticket. No appeals will be accepted after the 15th day. Visit the webpage to learn more or download the appeal form (PDF).