Is the city responsible for water/sewer service installation?

For utility work on commercial, institutional, redevelopment and subdivision projects, City crews typically do not self-perform this type of work. Generally, such work is deemed to be anything more than service connections for a typical single-family house. For all projects, the City reserves the right to assess the scope in terms of difficulty, design and permitting, equipment, personnel and workload to determine if City resources will be utilized for the work (or some portion thereof). When the customer/developer is responsible for utility work (determined through the Availability Request process), then civil engineering plans, review and approval by Public Works will be required, and a Florida licensed and bonded underground utility contractor must perform the work to City specifications at customer/developer’s cost. Refer to the City Construction and Dedication Requirements checklist (PDF) for more information.

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1. How can I get information about utility service?
2. What are utility flow-based fees for typical uses?
3. What are the payment options for utility connection charges?
4. How long will it take to provide water/sewer service to a residence?
5. When should I pay utility connection charges?
6. When will the city install new utility services to a residence?
7. Where will the new water/sewer services be located for my residence?
8. How do I unlock my water meter, set up, activate or change a city utility account?
9. Why are utility connection fees charged?
10. What do I need to do if I have a change-of-use, increase in use or additional use at my property?
11. If my water/sewer is already connected, why do I need an availability request form?
12. Are utility connection charges transferable or refundable?
13. Do utility connection charges expire?
14. What needs to happen if a building connected to city water and sewer is being demolished?
15. The property is outside city limits; why should I contact the City for utility service?
16. Is city water/sewer connection mandatory?
17. What is the difference between gravity sewer versus pressurized (forcemain) sewer?
18. How do I get installation and connection of private building service line to water/sewer service?
19. What are the requirements for existing well and septic tank after connection to city water/sewer?
20. What is the responsibility for maintenance and repair of service connections?
21. What is the landscape irrigation water meter?
22. What are the backflow prevention requirements?
23. Is the city responsible for water/sewer service installation?