How long will it take to provide water/sewer service to a residence?

Providing service will take some time! – Typical connections require between 60 days for simple meter-only installations, to 120 days (or more) for new service taps, following payment of connection charges. Some connections may require longer than 120 days for complex projects. It is the customer’s responsibility to pay connection charges enough in advance to allow time for service to be provided. Once installed, a new water meter is locked and can be unlocked once the user sets up a Utility Account.

Emergency Situation

If your availability request is a true unanticipated emergency situation (for example, if your well has run dry), clearly state "Emergency Request" on your availability application and provide the nature and details of your emergency. In these cases, City staff will do our best to rush the connection process following fee payment by the customer; however, certain regulations (such as utility locates and permits) must still be followed which will take some time beyond our control.

Show All Answers

1. How can I get information about utility service?
2. What are utility flow-based fees for typical uses?
3. What are the payment options for utility connection charges?
4. How long will it take to provide water/sewer service to a residence?
5. When should I pay utility connection charges?
6. When will the city install new utility services to a residence?
7. Where will the new water/sewer services be located for my residence?
8. How do I unlock my water meter, set up, activate or change a city utility account?
9. Why are utility connection fees charged?
10. What do I need to do if I have a change-of-use, increase in use or additional use at my property?
11. If my water/sewer is already connected, why do I need an availability request form?
12. Are utility connection charges transferable or refundable?
13. Do utility connection charges expire?
14. What needs to happen if a building connected to city water and sewer is being demolished?
15. The property is outside city limits; why should I contact the City for utility service?
16. Is city water/sewer connection mandatory?
17. What is the difference between gravity sewer versus pressurized (forcemain) sewer?
18. How do I get installation and connection of private building service line to water/sewer service?
19. What are the requirements for existing well and septic tank after connection to city water/sewer?
20. What is the responsibility for maintenance and repair of service connections?
21. What is the landscape irrigation water meter?
22. What are the backflow prevention requirements?
23. Is the city responsible for water/sewer service installation?