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Posted on: June 20, 2023

City introduces new online citizen self-service portal

citizen self service portal

Customers must create a new account


The City of St. Augustine is pleased to announce the transition to a new online citizen self-service portal. This portal will enable customers to manage their utility and business licenses accounts, view invoices and transactions, pay bills online, enroll in auto pay, and more. The portal can be accessed here

Starting today, all customers are requested to create an account on the new website. When creating your account, please have your account number and customer number ready. A step-by-step tutorial on how to create a new account is available on the City's YouTube channel.

"We are excited to introduce our new online citizen self-service portal,” said Greg Johnson, Deputy Finance Director. “This user-friendly platform empowers our residents and businesses to manage their accounts more conveniently and efficiently. The Finance Department and Customer Service Division are committed to enhancing customer experiences, and this portal is a significant step towards achieving that goal."

For additional information, contact the City of St. Augustine Customer Service Division at 904.825.1037 or via email at UtilityBilling@CityStAug.com


The portal can be accessed here.
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