News Flash

COVID-19

Posted on: July 14, 2020

City Hall will close to help minimize community spread of virus

City Hall will close to the public in a continued effort  to prevent community spread of COVID-19

Administrative Order 2020-12 goes into effect Thursday, business will continue online

With positive cases of Coronavirus (COVID-19) on the rise in St. Johns County and in an effort to slow the spread of the virus, the City of St. Augustine issued Administrative Order 2020-12, which closes City Hall offices to the public beginning Thursday, July 16, 2020. However, this closure will not prevent customers from conducting all necessary City business because online and telephone services will remain operational, as follows:

  • Customer Service/Utility Billing: The Customer Service office located at 50 Bridge Street will continue to serve the public by taking payments and answering questions over the phone, via email and via the payment drop box.  The drive-thru window will remain open during regular business hours, Monday through Friday, 7:30am to 5:00pm. Call the Customer Service Department at 904-825-1037 or send an email. Payments can be made online from the Customer Service page.
  • Parking: The Parking office located at 50 Bridge Street will continue to serve the public by taking payments and answering questions via email and over the phone. Contact the Parking Department at 904-825-1034 or send an email.
  • Planning & Building: The Planning & Building office located at 75 King Street, Lobby B will continue to serve the public by taking payments, accepting plans and answering questions via email and over the phone. Contact the Planning and Building Department at 904-825-1065 or send an email.
  • Public Works: The Public Works office located at 75 King Street, Lobby B will continue to serve the public by taking payments, accepting plans and answering questions via email and over the phone. Contact Public Works at 904-825-1040 or send an email.
  • Utilities: The Utilities Department office located at 75 King Street, Lobby B will continue to serve the public by taking payments, accepting plans and answering questions via email and over the phone. Contact the Utilities Department at 904-825-1040 or send an email.
  • City Clerk: The City Clerk’s office located at 75 King Street, Lobby B will continue to serve the public by answering questions via email and over the phone. Contact the City Clerk’s office at 904-825-1007 or send an email. Public records requests will be accepted by phone or via email.
  • Human Resources: The Human Resources office located at 75 King Street, Lobby D will continue to serve the public by answering questions via email and over the phone. We are currently accepting applications for positions posted on the city website via electronic submittal, regular mail, or fax at 904-825-1008. We will not accept applications in person. Contact Human Resources at 904-825-1013 or send an email.
  • City Attorney: The City Attorney’s office located at 75 King Street, Lobby A will continue to serve the public by answering questions via email and over the phone. Contact the City Attorney at 904-825-1052 or send an email.
  • City Manager: The City Manager’s office located at 75 King Street, Lobby A will continue to serve the public by answering questions via email and over the phone. Contact the City Manager’s office at 904-825-1006 or send an email.
  • Purchasing: The Purchasing office located at 75 King Street, Lobby D will continue to serve the public by answering questions via email and over the phone. Contact Purchasing at 904-825-1020 or send an email.
  • Events and Venue Rental: The Events and Venue Coordinator will continue to process payments through the mail and answer questions via email and over the phone. Contact the office at 904-825-1004 or send an email.
  • Municipal Marina: The marina will continue operating under normal business hours, including the fuel dock and marina office. Contact the Marina Office at 904.825.1026 or send an email.

It is important to note that city-managed on-street and off-street parking will be enforced. Additionally, parking meters, payment kiosks, and the mobile parking app (ParkStAug) will continue accepting payments. The Historic Downtown Parking Facility also will continue normal operations and will be collecting posted parking fees.

The Visitor Information Center will remain open, from 8:30am to 5:30pm, seven days a week.

Solid Waste collection services, including residential and commercial trash, recycling, and yard debris, continue to remain on their regular collection schedule.

Media inquiries may be directed to Melissa Wissel, Communications Manager, at 904.825.1053 or via email at mwissel@citystaug.com.

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