Water/Sewer & Trash Accounts




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Water/Sewer & Trash Accounts

Making Payments

Online/Citizen Self-Service
Utility bills may be paid on-line through our secure Citizen Self-Service bill-pay portal

In Person
Payments may be made in person with cash, money order, check, VISA or Master Card at the Financial Services Center, 50 Bridge St, inside during regular lobby hours, 7:30am – 4:30pm, or at the drive-thru window 7:30am - 5:00pm, Monday – Friday.  You can use the convenient drop-box located adjacent to the drive-thru window on the Granada Street-side of the building, 24-hours a day.

By Mail
Payments may be made by returning a check or money order, along with the utility bill, in the envelope provided, to:
Financial Services Center
50 Bridge Street
St. Augustine, FL 32084

By Phone/Credit Card
Payments may be made over the phone with a VISA or Master Card by calling 904.825.1037.

By Automatic Bank Draft
Payments may be automatically drafted from a customer's bank account each month.  Click here to download and complete the bank draft application.

Water Service Application

Applications to establish utility service at an existing account address can be made in person at the Financial Services Department, 50 Bridge Street, or by email or fax.  Same day service is available on accounts established prior to 12:00 p.m. (noon).

Residential (single and multi-family) -
Residential accounts require a completed application, in addition to a $125 deposit per unit, a $30 activation fee, and a photo ID.  The $125 deposit may be waived under certain conditions such as a credit score of at least 650 or a letter of credit from another utility company.

Commercial -
Commercial accounts require a completed application and a deposit or surety bond in an amount determined by averaging two months of previous usage; in addition to a $30 activation fee and a photo ID.  Commercial accounts are not eligible to have the deposit waived.

 Transfer from one City account to Another-
Existing customers can transfer from one City account to another, that requires a completed Transfer Application and a $30 activation fee.

First time water/sewer connection - visit the Public Works page for Utility Availability (New Water Service Connection).

Disconnect/Cancel Water Service
To disconnect your existing City of St. Augustine water service, please contact Customer Service at 904.825.1037 or by sending an e-mail. You will be asked to verify information on your account and provide the Customer Service Representative with a turn-off date and forwarding address.

Solid Waste

Trash/Recycle Pick-up
Solid Waste and Recycling services are operated through the Public Works Department.  If you have questions, visit our Public Works Solid Waste & Sanitation pages.